Ten Things You Should Know about MagicJack VoIP
(Archived in: Mobility Telephony Voip)
This post originally was going to be called MagicJack Factoids, but lists are popular...so here we go. Also, In general this blog endorses the concept and service provided by MagicJack. So, this is not intended to be a slam, and it is just for informational purposes.
Digital nomads and road warriors would for sure like to see many dynamic startups compete with the the likes of the current communications duopoly.
You can support such efforts by letting MagicJack and Dan Borislow know what makes you unhappy and how YMAX can improve the product and service. Right now customer service and technical support should be top priority.
Here is the initial list and first 10 factoids...to be continued:
- There is no MagicJack "Uninstaller", and you cannot remove MJ via Add/Remove Programs.
- There is no "Follow Me" service, it is call forwarding available at www.my.magicjack.com.
- There are no email addresses or telephone numbers provided on the website.
- There is no telephone/email customer service or technical support, just Tech Chat.
- The "LED" on the VMAIL button on the MagicJack softphone has no function.
- MagicJack voicemail stops recording with no warning after 2 minutes.
- Dan Borislow received a J.D. Powers Award for customer satisfaction with his former company.
- YMAX is a telephone company (CLEC), but MagicJack service is based on a subscription.
- You are prohibited from selling your MagicJack (TOS Section 7).
- The license and service can be terminated at any time with no recourse (TOS Sections 12/13/14).
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20 comments:
Will the phone number be listed/unlisted?
I tried magicjack's live help yesterday. It was a waste of time resulting in:
1. The installation chaged my sound settings so I had none;
2. The individual at magicjack did nothing that helped;
3. Today I tried again, asked for a supervisor, then their rude employee ended the chat;
4. I tried to get assistance again and their chat window won't open;
5. They have nothing built into their system for lodging complaints or unresolved problems;
6. They could not care less apparently;
7. Don't waste you time with a company that has no management available when there is an unresolved problem and rude employees that do not help!
Many people are having problems. I have noticed that the icons for the drives have changed. Customer service never has been steller.
I purchased and have terrible audio problems and ran the fix several times and it did nothing and could not even get a person to chat with, you might as well not have it if you can't talk or hear. disappointed in louisiana
It certainly is not perfect. I can attest to this. There has been days where I just want to smash the damn thing.
But, then I just set it aside for a day or two...and my anger subsides. Then it magically works again.
I purchased two magicjack and I can tell you I am very please will the sound and services. I talked with customer sevices and they have always assisted me in my problems. I will tell my friends about this product and I will use minds until it goes out, thank you magicjack and keep the good work up.
Ray
Las Vegas, NV.
I ordered the device a month ago, I never got it, today Cust service is sending another right away, so far so good. If the thing works, look at the cost.
I tried the live chat 3 times now. They are useless. They might as well be monkeys. The worst support ever...There should be an award for that.
i spent two hours on the pone , one with a supervisor trying to get it to forward to my number,
no joy. took all the information and said will have technical look at it but could provide no link to technical nor do i have any idea when i will hear from them if ever. supervisor unable to tell me.
purchased two mjs 4 months ago almost destroyed new ibm laptop first time on. paid for insured postage with return receipt requested 4 days later have yet to have my atm money returned to my acct and no one to ask this about this. all phone lines are seller recordings and about the risk free, thats crap they claim they will not debit your acct for 30 days our money was pulled the first night and it cost me over 20 $ to insure and ship and i still dont have my money returned. imm calling the BBB.
Hello,
I am from Jordan. A relative of mine sent us a magicjack. We are receiving this message: "You must connect magicjack to USB".
can anyone help?
Thank you
@ Moabite-
Yo have to have a powered USB port.
My headphones don't work anymore in the usb plug after i installed my magicjack but everything else i plug in there still does????? What is wrong? Thanks
They say I must turn off both of my firewalls. They say this is safe. Has anyone else had this problem?
I am concerned.
Thanks
HELP... i have tried to collect my "guaranteed" refund... after returning the magicjack... no luck thus far... and i cannot locate a customer service number or email anywhere... magic jack seems to be a well-contrived SCAM!!! any ideas are welcomed... thanks!
HA! HA! HA!....Always knew this "MagicJack" was a scam...After reading these posts, now I know for sure that it is!....People, there is a saying: "If it's to good to be true"...don't buy it!!". Hope the BBB gets these thieves!
I received MagicJack this week. I connected it to a standard ("old school") wired phone. My first call was to a landline number and had terrible echo. I called several different cell phones with no echo problems. I researched echo problems online and noted several potential solutions. I implemented them and retried the landline number that had the severe echo problems. The call was nearly as good as any traditional telephone provider. I'm quite pleased now. What did I do? I connected MJ to a dedicated powered external USB port; I connected a DSL phone filter between MJ and the phone; and I'm using an * before entering the second digit of the area code (e.g. 2*06-555-5555).
Hi!
I am from the Philippines and my relative sent me a magic jack. I was able to install it and it worked 1st time, then I had tech issues with my computer, wherein it auomatically shuts down. I reformat it and after a day or two tried the magic jack again and it worked perfectly..but the next day, it wouldn't work anymore and it keeps on saying "insert the magic jack on USB" in red bold letters..up until now it doesn't work..
PLS HELP ME ON WHAT I SHOULD DO NEXT...THANKS! :)
I have the same Problem and cannot chat nor email with customer service. It is use less. I have paid for one year up front but will not renew. I don't think the MJ care !!!!!
MJ is not a great alternative to a regular landline or cell phone service, but it does come in handy for a few things...like travel.
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